Privacy & Cookies Policy

 

Jam Jar Gin Ltd ("we” ; ”us”; ”our ”; “the Site”) respects your privacy and is committed to protecting your personal data. This policy (together with our Terms & Conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Under the relevant Data Protection Laws (including the EU General Data Protection Regulation), we are the data controller of the data you give to us.

By providing your personal data to us, you agree that we may collect and use all personal data you provide to us in the ways described in this policy. If you do not agree with the terms of this policy, please do not provide personal details and, in case you’ve already done so and wish to change your preferences, please contact us at hello@jamjargin.com.

In accordance with the General Data Protection Regulation ((EU) 2016/679) (the “GDPR”), as adopted into law of the United Kingdom in the Data Protection Act 2018, this Privacy Policy sets out how Jam Jar Gin Ltd ("we” ; ”us”; ”our ”; “the Site”) collects, uses, and discloses your personal data when you visit or make a purchase from the Site. It sets out how we use your data in the course of operating our business and your legal rights in relation to the data we hold about you.

When you visit the Site, we collect certain data about your device, your interaction with the Site, and data necessary to process your purchases. We may also collect additional data if you contact us for customer support. In this Privacy Policy, we refer to any data that can uniquely identify an individual (including the information below) as “Personal Data”. See the list below for more information about what personal data we collect and why.

1. What personal data we collect from you:

Device information

  • Examples of personal data collected:version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection:to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection:Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose:shared with our processor Shopify.

Order information

  • Examples of personal data collected:name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Purpose of collection:to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. By providing telephone and email details you consent to Jam Jar Gin, our partners & despatch companies contacting you using that method.
  • Source of collection:collected from you.
  • Disclosure for a business purpose:shared with our processor Shopify and Royal Mail or other despatch companies we use.

Customer support information

  • Examples of personal data collected:name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Purpose of collection:to provide customer support.
  • Source of collection:collected from you.
  • Disclosure for a business purpose:Shared with Customer Support partners we may use in managing your order.

Other examples:

  • When you create an online account with us, we collect and process the information you provide including (where provided by you) your name, gender, date of birth, billing/delivery address, email and telephone number. For your security, we’ll also keep an encrypted record of your login password.
  • When you shop with us, we may collect and process details of your transaction history and shopping preferences including details of purchases you made, items viewed or added to your basket, voucher redemptions, brands you show interest in and web pages you visit.
  • When you engage with us on social media.
  • When you contact us by any means with queries, complaints etc.
  • When you enter Jam Jar Gin prize draws or competitions.
  • When you choose to complete any surveys we send you.
  • When you comment on or review our products and services.
  • When you’ve given a third party permission to share with us the information they hold about you.
  • Details of your interactions with us online.

COOKIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name

Function

_ab

Used in connection with access to admin.

_secure_session_id

Used in connection with navigation through a storefront.

cart

Used in connection with shopping cart.

cart_sig

Used in connection with checkout.

cart_ts

Used in connection with checkout.

checkout_token

Used in connection with checkout.

secret

Used in connection with checkout.

secure_customer_sig

Used in connection with customer login.

storefront_digest

Used in connection with customer login.

_shopify_u

Used to facilitate updating customer account information.

Reporting and Analytics

Name

Function

_tracking_consent

Tracking preferences.

_landing_page

Track landing pages

_orig_referrer

Track landing pages

_s

Shopify analytics.

_shopify_fs

Shopify analytics.

_shopify_s

Shopify analytics.

_shopify_sa_p

Shopify analytics relating to marketing & referrals.

_shopify_sa_t

Shopify analytics relating to marketing & referrals.

_shopify_y

Shopify analytics.

_y

Shopify analytics.

 

We also use cookies with our advertising partners including Facebook, Google, Bing and others.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and 2 years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

2. How we collect personal data

We collect personal data from you by the following means:

  • Information you give us. You may give us information about you by: entering into transactions, opening an account on our site jamjargin.com (our site), filling in forms or providing information in store, or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when:
  • You purchase goods in store or online;
  • Register an online account on jamjargin.com
  • Search for a product;
  • Participate in discussion boards or other social media functions;
  • Enter a competition, promotion or survey; and
  • When you report a problem with our site.

The information you give us may include your name, address, e-mail address and phone number, debit or credit card information.

  • If you choose to create an account you will be able to manage your personal data online via jamjargin.com. If you do not choose to do so, you will not be able to view or modify this information. If you wish to change any preferences and you have not created an account, please contact Customer Services.
  • With regard to each of your visits to our website we may automatically collect the following information:
  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
  • Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. 
  • We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers and search information providers) and may receive information about you from them.

3. How we use your personal data

We use your personal data to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers. 

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”) or the UK we process your personal data under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

We may collect and process your personal data for a number of reasons including:

3.1 Consent

Where we have collected data with your consent, we will process such data in accordance with the consents that you have provided. For example:

  • Where you have consented to receive direct marketing from us, we will use your personal data, preferences and details of your transactions to keep you informed about relevant products and services including tailored special offers, discounts, promotions, events, competitions and so on. We shall keep you informed in line with your marketing preferences. You are free to opt out from any such marketing communications (see section 8 of this policy for further details).
  • Where you provide us with personal data for a specific purpose (such as complaints, claims, online transactions) we will process such personal data for that specific purpose.
  • To administer any of our prize draws or competitions which you enter, based on your consent given at the time of entering.
  • To display the most interesting content to you on our website we may use data we hold about your favourite brands or products and so on. We do so on the basis of your consent for our website to place cookies or similar technology on your device.
  • Where you provide us with images of you in relation to a promotion, blog or prize draw and consent to us using such images.

3.2 Contractual Obligations

We may need your personal data to comply with our contractual obligations. For example, we will need to process personal data to deliver goods you have purchased online.

3.3 Legal Compliance

If required by law, we may need to collect and process your data. For example, we may need to process personal data to comply with our legal obligations to share data with law enforcement or to comply with an order from the court.

3.4 Legitimate Interest

We process your data to our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

These legitimate interests include the following:

  • Direct Marketing and good customer Service

It is a legitimate of interest of our business to contact our customers for the purposes of direct marketing.

Subject to their marketing choices, we send customers who have transacted with us personalised communications in relation to new products and ranges and offers by email and we do so on the basis of our legitimate interests. Again, subject to their marketing choices, we also send our customers personal communications in relation to new products, new ranges and offers by post on the basis of our legitimate interest.

We use the data we have to offer you promotions and products that are likely to be relevant to you.

You can, of course, decide not to receive any direct marketing from us. Section 8 provides details as to how you can opt out of direct marketing from us or change your marketing preferences.

  • Surveys

From time to time, we may send you requests to take part in a customer survey to improve our products or your shopping experience. It is entirely optional as to whether you wish to take part in any such survey. These messages will not include any promotional content and do not require prior consent when sent by email or text message. We have a legitimate interest to do so as this helps make our products more relevant to you.

Of course, where we ask you for personal data to improve your shopping experience, it is always your choice as to whether you give us that information. If you want to change how we use your data, please see the details in the section 8 of this policy.

3.4.3. Process orders

We will need to collect and process data in order to process any orders online. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations.

We may share personal data with Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you. For example, your details will need to be passed to a third party to deliver product ordered online.

If you are looking to pay by debit or credit card online we will need to process your payment card data in order to complete the transaction. We process card payments in accordance with the Payment Card Industry Data Security standards.

Following a transaction, we may keep your details for a reasonable period afterwards in order to fulfil contractual obligations such as refunds.

3.4.4. Refunds and complaints

We have to process personal data in order to respond to your queries, refund requests and complaints.

We may also keep a record of your queries, refund requests and complaints for the following purposes:

  • To inform our future communications with you;
  • To review whether there are any patterns regarding the complaints we receive, for example, quality issues with any particular products;
  • To be able to demonstrate how we dealt with your complaint; and
  • To consider how we can improve our services based on your experience.

In such circumstances we will process your personal data in accordance with our contractual and legal obligations with you and our legitimate interest to provide you with good customer service.

3.4.5. Security

We have a legitimate interest to protect our customers, our business, our employees, our stores and partners from criminal and illegal activity such as fraud and theft. Therefore, we may process personal data as follows as part of our legitimate business interest:

  • using your personal data to maintain, update and safeguard your online account.
  • Monitoring your browsing activity with us to identify and resolve any problems and protect the integrity of our websites.   This will include checking passwords and using automated monitoring of IP addresses to identify possible fraudulent log-ins.
  • Processing payments and preventing fraudulent transactions.

If we discover any potential criminal activity we will use personal data (such as transaction monitoring, etc.) to investigate the potential criminal activity and, where appropriate, pass the details of such potential criminal activity to the police and other relevant regulatory authorities. For fraud management, we may share information about fraudulent or potentially fraudulent activity in our premises or systems with third parties such as law enforcement bodies and the relevant financial institutions.

We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body upon a valid request to do so. We assess such requests on a case-by-case basis whilst taking the privacy of our customers into consideration.

3.4.6. Updates on law and our policies

We may send you communications required by law or which are necessary to inform you about changes to our business and/or issues regarding our products. For example, we may contact you by email, post or text regarding updates to this Privacy Notice, product recall notices, and legally required information relating to your orders. These service messages will not include any promotional content and do not require prior consent. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.

 4. Sharing your data

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.
  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Jam Jar Gin Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms & Conditions and other agreements; or to protect the rights, property, or safety of jamjargin.com, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • We also work with:
    • Royal Mail and other despatch partners and fulfilment partners to deliver your products
    • Google/Facebook/Microsoft to show you products that might interest you while you’re browsing the internet. This is based on either your marketing consent or your acceptance of cookies on our websites.
    • Data insight companies to ensure your details are up to date and accurate.  
    • Analytical agencies that provide services that will improve the products and services we offer you.
  • We work closely with the third parties with which we share your data to ensure that the third parties:
    • Have adequate security measures and policies in place;
    • Will respect and protect your privacy;
    • Only use your data when necessary to perform their specific services in place and will protect your privacy;
    • Will delete your data or anonymise when we have stopped using their services.

We share your personal data with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your personal data to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

We use your personal data to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising using the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

5. Storing your personal Data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Input of personal data is at the user’s discretion. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. We have strict policies and procedures regarding the storage, processing and transmission of your personal data.

6. Managing your Personal Data

You have the right to ask us not to process your personal data for marketing purposes.You can exercise the right at any time by contacting us at hello@jamjargin.com

You can also manage your data online at jamjargin.com.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

In general, you can choose how we communicate with you, but there are certain communications which are necessary for the operation of this site or which we are required to send by law, and you cannot opt out of these.

7. How long is personal data kept

We will only keep personal data for as long as is necessary for the purpose for which it was collected.

At the end of that retention period, your data will either be deleted completely or anonymised.

When you place an order through the Site, we will keep your personal data for our records unless and until you ask us to erase this information, so we can comply with our legal and contractual obligations.

For more information on your right of erasure, please see the ‘Your rights’ section below.

8. Your rights

GDPR

If you are a resident of the EEA or the UK, you have the right to access the Personal Data we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Your Personal Data will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR

Automatic decision-making

If you are a resident of the EEA or the UK, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Under the Data Protection Laws you have the following rights:

8.1. Direct Marketing

When we are sending direct marketing to you on the basis of our legitimate interest, you have the right to decide not to receive any direct marketing from us.

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels.

You can also exercise these rights and update your preferences at any time by contacting us at hello@jamjargin.com or by updating your preferences via jamjargin.com

Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

8.2. Access to personal data

You have the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Laws and is free of charge in most cases.

If you require access to the information we hold about you, please email us at hello@jamjargin.com or write to

Jam Jar Gin Ltd., PO Box 1529, Hertfordshire, HP4 9DG, UK.

8.3. The correction of your personal data when incorrect, out of date or incomplete.

You have the right to request any information we hold is corrected if it is inaccurate. To ask for your information to be amended, please update your online account, or contact our Customer Services team.

8.4. Legitimate Interests

In general, you can choose how we communicate with you, but there are certain communications which are necessary for the operation of this site or which we are required to send by law, and you cannot opt out of these.

Where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop based on your individual circumstances. We shall stop any such processing unless we believe that we have a legitimate overriding reason to continue processing your personal data.

8.5 The right to make a complaint

If you do not consider that your data has been handled correctly by us or you are not happy with our response to any requests you have made regarding our use of your personal data, you have the right to make a complaint to the International Commissioner’s Office.   Their contact number for complaints is 0303 123 1113.

Further details regarding making a complaint to the Information Commissioner’s Office can be found at https://ico.org.uk/concerns/ (please note that we are not responsible for the content of external websites).

9. Third party websites

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

10. Changes to this policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

11. Minors

The Site is not intended for individuals under the age of majority and importantly, under the legal drinking age in your country (18 in the UK). We do not intentionally collect Personal Data from children. If you are the parent or guardian and believe your child has provided us with Personal Data, please contact us at hello@jamjargin.com to request deletion.

12. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Customer Services at Jam Jar Gin Ltd., PO Box 1529, Hertfordshire, HP4 9DG, United Kingdom or to hello@jamjargin.com

Last updated: March 19th 2021